Get the Answers to your Questions Here!
Here are some of our most common FAQs. If you still have any questions that weren’t covered below, please feel free to use our contact form for inquiries and we’ll be sure to help you out!
What is the difference between double and twin room?
Answer:
A twin room is 2 separate beds (single beds), two girls or two guys traveling would go for twin room rather than double room. A double room contains two beds of either 'double,' ‘queen’ or 'king' sized beds. Couples usually prefer double rooms.
What is Bed & Breakfast (B&B), Half board (HB), Full board (FB) mean?
Answer:
B&B - Bed & Breakfast
A tour package that offers a morning meal at an inclusive price. For example, Staying at a hotel with a bed & breakfast package meant never having to plan morning meals. The Hotels will provide your B&B.
HB - Half Board
2 meals (mainly breakfast, either one lunch or dinner). That is inclusive in your package tour.
FB - Full Board
3 meals Top (breakfast, lunch and dinner). That is inclusive in your package tour.
What is all-inclusive and air-inclusive?
Answer:
All-inclusive package to include a hotel stay, transport to and from tourist attractions, and meals while on tour (B&B, HB, and FB). While air-inclusive package include air ticket (one way or two way ticket) hotel stay, transport to and from tourist attractions, and meals while on tour (B&B, HB, and FB). Please feel free to use our contact form for inquiries.
Do I need a Visa for my travel?
Answer:
Depending on your nationality and the places that you will visit a visa might be needed. Please contact the consulate of the country that you are intending to visit before you book your flight.
What identification is required when I check in?
Answer:
Your passport is the best identification that you must have during check in. For domestic travel, a government issued photo ID (Driver’s license, Citizenship card, etc.) is acceptable.
Can I request a particular type of room?
Answer:
Room location and type are allocated are at the discretion of the resort or hotel. We can request certain room sizes or types, but we cannot guarantee the accommodations. Remember again, the earlier you request your travel dates, the better chance we have to accommodate your request.
Do you organize conference meeting?
Answer:
Yes, we do, function rooms are available in most hotels and resorts. Please feel free to use our contact form for inquiries.
Which part of Thailand do you recommend to visit?
Answer:
Most part of Thailand are worth to visit, if you like mountainous area, the North part of Thailand like Chiangmai, Chinghai, Mae Hong Son is the suitable place to go, but if you prefer the beach and white sand, the Southern part is the place that you should visit, like Phuket, Krabi and the nearby island, it’s very popular among the tourists. Moreover we also recommend the nearby Southeast Asian countries such as Laos, Cambodia, Hong Kong, Singapore, Indonesia, Myanmar, and Vietnam. Please feel free to use our contact form for inquiries.
I may come on my own, will that present any problems?
Answer:
It is pretty typical for us to have about 30% of the group being single travellers, and then most of the other people come with 1 or 2 other friends. Normally everyone who is coming on the trips though are all excited to be a part of the group, so after a few days the group has all become one big group of friends. From past experience, the people who were concerned about this were usually pleasantly surprised how quickly and easily they made friends with the other group members.
Who and where is the meet up point when I arrive in Bangkok Airport?
Answer:
Our team is always at your service waiting at EXIT C door number 10. She/he will be holding a signboard with passenger(s) name.
What if we do not meet the guide at the airport, what should we do?
Answer:
Do not worry, we always standby for your urgent contact, you can contact us at anytime by the contact number that we have issued to you, also there is the Authority Tourism of Thailand Association counter to assist the tourists and also the tourist police around in the airport , you could also contact them for other assistance.
I want to avail of your service(s) but I need to know the terms first regarding payment etc.
Answer:
TERMS AND SERVICES - read the terms, conditions, payment scheme, and cancellation policy.
How can we make our bookings or reservations with ULTIMA Travel?
Answer:
Browse our website and e-mail us the tour package/ packages you are interested in.
If you want to modify an itinerary of a certain tour package or create your own itinerary based on your preference, just inform us through e-mail and we will make the necessary adjustments for you.
We will answer as soon as possible all questions and inquiries we receive.
Use our contact form for inquiries, bookings, or reservations.
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